At Alcohall.gr, we want to ensure that your purchase is pleasant and satisfying. We understand that there may be cases where you wish to return or exchange a product. This returns policy is designed to meet your needs in these situations.
Return of Defective Product:
If you receive a product that is faulty or damaged, you have the right to return the product for a replacement or a full refund. Please contact us within 7 days of receiving the product to arrange the return process.
Return due to Dissatisfaction:
If you are not satisfied with the product you purchased, you have the right to return it within 14 days from the date of receipt. The product must be intact and in its original packaging. Return shipping costs will be borne by you.
Return Process:
To start the return process, please contact our customer service team. We will provide you with detailed instructions on the steps to follow to return the product.
Money return:
Once we receive and inspect the returned product, we will process a full refund. Refund time may vary depending on the payment method used.
Limitations and Exclusions:
Some products may be extremely sensitive and cannot be returned for health or safety reasons. Also, personalized or custom made products may not be returnable. The specific details of limitations and exclusions will be provided on the product pages.
It is a good idea to carefully read the returns policy before making purchases from Alcohall.gr. If you have any questions or need for returns, please do not hesitate to contact our customer service team.